You’re chatting with Shane.
[Shane]:
Welcome to Go Daddy Chat. My name is Shane. Who am I chatting with today?

[Me]:
Transfer my domain cocold.com in Godaddy, I enter Transaction ID and Security Code tips ‘This transfer has already been accepted’. And the Status is Processing transfer. Admin Email is [email protected].

[Shane]:
Have you added the Authorization code?

[Me]:
No

[Shane]:
You will need to enter in the Authorization code / EPP code from your previous registrar, We can enter those 2 codes you got from us, but without that code we cannot add the domain to our system.

[Me]:
but I enter Transaction ID and Security Code tips ‘This transfer has already been accepted’.

[Me]:
I can’t enter the Authorization code

[Shane]:
2 codes will not fully accept the transfer. You would need to enter 3 codes in total to transfer a domain name.

[Shane]:
Was this domain transferred from another company? or is it from 1 godaddy account to another godaddy account?

[Me]:
transferred from another company

[Me]:
I have Authorization code

[Shane]:
Ok, if you go to the transfers page, it would give a link to enter those codes, once you enter the codes it will give you *processing transfer*, and it can take up to 5-7 days to complete.

[Me]:
but in Authorize Transfer Step1 Add transfer codes tips ‘This transfer has already been accepted’,I can’t next to step2 enter Anthorization code

[Shane]:
then you have already entered the details needed.

[Shane]:
what is your customer number and 4 digit pin?

[Me]:
Customer #:000000

[Shane]:
Thank you, what is the 4 digit pin?

[Me]:
4 digit pin? 0001? i forgot it

[Shane]:
0001 gave me an error, no worries. you can get the pin from within your account here:

To find your PIN do the following:

1. Login to your account.
2. Click on the My Account tab.
3. On the left under your name it will display PIN and show four blue asterisk. Click on the asterisk.
4. The PIN is shown.

[Me]:
0002

[Shane]:
thank you, one moment.

[Me]:
ok

[Shane]:
Looks like we will need to create an escalation here. One moment to create this.

[Me]:
ok

[Shane]:
Ok, your incident number here is 000000001. keep this for your records, you’ll have an email at your [email protected] email. We will notify you when this has been updated. give this up to 24-72 hours to complete.

[Me]:
ok

[Me]:
What should I do?

[Shane]:
Once that has been updated you will be able to enter the codes and complete the transfer. Was there any other questions you had for me today/

[Shane]:
You need to wait til we email you.

[Me]:
ok thanks

[Shane]:
You’re welcome.

[Shane]:
Have a great rest of your day/weekend.

[Me]:
you too

[Shane]:
Thank you!

[Shane]:
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[Me]:
ok bye